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Frequently Asked Questions

  • What do I wear?
    Contrary to what you might think, the temperature up in the air will be about the same as it is on the ground. We advise our passengers to look ahead at the temperature and dress in layers. Be aware that it may be colder when we land than it was when we started. We suggest wearing comfortable clothing similar to what you might wear when going on a hike. Close toed shoes are recommended and dresses and skirts and heeled or open-toed shoes should be avoided.
  • I’m afraid of heights/ I get motion sick easily! Should I go?
    Many people have these concerns going into a balloon ride, and it is totally understandable, however we have never had anyone panic in the air. That said, we will never try to talk anyone into going. You should consider your own comfortability and if this is something that you truly want to do! Jerking around or turbulence during flight is unheard of since the balloon is simply carried in the wind.
  • Should we tip our pilot and crew?
    Like any other service provider, a gratuity is always appreciated. A typical tip for a balloon ride would be 10-20%.
  • Is there an age restriction?
    Nope! We have had many kids enjoy the experience. However, some young children can be scared of the loud noise the burner produces, or become antsy during the flight. Please assess your childs comfortability before including them on your reservation, as last minute cancellations cannot be fully refunded. As far as "too old" goes, there is no such thing. Our flights have carried passengers up to 96 years old!
  • I require a wheelchair. Am I able to go?
    Actually, yes! If notified beforehand, we can provide a seat inside the basket for physically disabled passengers. Feel free to contact us and we will be happy to walk you through the process in greater detail, and how we can make it a safe and enjoyable experience for you.
  • What is the cancellation policy?
    Canceling or changing your chosen date of flight requires 48 hours notification. We understand that things come up, so with a little bit of notice, your full flight fare will be refunded. Cancellations within 48 hours of your flight time will result in forfeiture of the flight and are strictly non-refundable. This includes failing to show up or arriving late enough to miss the flight. ​ It is possible that your flight may become postponed due to weather. Even on seemingly nice days, it can be too windy for balloons to safely fly. Don't worry! You are able to reschedule your reservation to any available slot with no penalty. If you choose to forfeit the flight in this situation, you will be refunded in full. Please text or call (812) 369-5732 or email for cancellations or to reschedule within the allowable time.
  • What medical conditions may prevent me from flying?
    It is the passengers responsibility to ensure they are fit to fly. If in doubt, consult your physician about the suitability of a balloon flight. In many cases we will be able to acommodate, so please communicate with us about your needs. Conditions that may be a cause for concern include but are not limited to: Long-term or debilitating illnesses Pregnancy Severe Osteoporosis Inability to stand for extended periods, reliance on a walker/cane, etc. Requirement for oxygen breathing equipment, kidney machines, etc. Recent Major Surgeries, Broken Bones, Joint Replacements, etc. Per the Federal Aviation Administration, passengers clearly under the influence of drugs or alcohol will not be flown. Refunds will not be given for those who arrive in such a state.
  • Is it safe?
    Yes. In fact, hot air ballooning is the safest form of aviation. All commercial hot air balloon pilots must go through extensive training and pass multiple tests administered by the Federal Aviation Administration. Our pilots also hold first class medical certificates to ensure they are fit to fly. We do hold liability insurance, but we are happy to say that we have never had to use it! Because safety is our priority, we will always heir on the side of caution when it comes to weather and flight conditions. As we like to say, it's better to be longing for the sky than longing for the ground!
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